At TownManage App (“we,” “our,” or “us”), developed and managed by DIGICODE INFORMATIK LLP, we respect your privacy and are committed to protecting your personal information while you use our software platform, website, and mobile applications (“Services”). These Services include our housing society management software, apartment management system, visitor management system, and community platform app.
By accessing or using our Services, you acknowledge that you have read, understood, and agreed to the collection, storage, processing, and use of information in accordance with this Privacy Policy.
Information We Collect
We collect personal, technical, and third-party information to deliver, operate, secure, and continuously improve our Services.
A. Personal Information:
Information that you voluntarily provide to us, including but not limited to:
- Full name, email address, phone number, and mailing address
- Society, community, or property details such as building name, wing, flat or unit number
- Login credentials, passwords (encrypted), security questions, and profile information
- Documents, images, invoices, receipts, notices, or files uploaded to the platform
- Subscription details and service-related billing information
- Communication records with our support or sales teams
B. Technical Information:
Automatically collected information when you access or use our Services:
- Device information (model, operating system, app version)
- Browser type, IP address, network, and connection data
- Usage analytics such as pages viewed, session duration, features accessed, and actions taken
- Approximate location data (if enabled) to support location-based society services
C. Third-Party Information:
Information received from integrated third-party services, including:
- Payment gateway providers for processing subscription or society-related payments
- Cloud hosting and storage providers
- Email, SMS, or push notification service providers
- Analytics and performance monitoring tools
- Social login data (only if you choose to link such accounts)
How We Use Your Information
We use collected data strictly for legitimate business and operational purposes, including:
- Delivering, operating, and maintaining the TownManage property and community management platform
- Authenticating users and securing accounts
- Processing subscriptions, service fees, and society-related payments
- Sending maintenance alerts, notices, announcements, and transactional communications
- Generating accounting, billing, and visitor management reports for authorized users
- Improving platform performance, usability, and features
- Complying with legal, regulatory, and statutory obligations
Practical Examples of Use:
- Notifying residents about scheduled maintenance or society meetings
- Generating automated maintenance bills and expense reports
- Providing access to visitor entry-exit data for authorized society members
- Communicating important updates, security alerts, or policy changes
Payment Gateway & Financial Data Privacy
TownManage does not store sensitive payment information such as UPI PINs, card numbers, CVV, or banking passwords.
- All payment transactions are processed securely through authorized third-party payment gateways
- Payment data is encrypted and handled in compliance with RBI, NPCI, and applicable financial regulations
- We only receive limited transaction references or confirmation details necessary for reconciliation
- Any issues related to failed, delayed, or disputed payments are governed by the respective payment gateway or banking institution’s policies
TownManage shall not be responsible for data breaches, failures, or unauthorized access caused by third-party payment providers.
Data Sharing and Disclosure
We do not sell, rent, or trade your personal data. Information may be shared only under the following circumstances:
A. Service Providers
We may share limited data with trusted third-party vendors for:
- Cloud hosting, data backup, and infrastructure management
- Payment processing and transaction verification
- Email, SMS, or push notification delivery
- Analytics, diagnostics, and platform improvement
All service providers are contractually obligated to protect your data.
B. Legal and Regulatory Compliance
We may disclose data if required by law, court order, or government authority.
C. Business Transfers
In the event of a merger, acquisition, or sale of assets, user data may be transferred while maintaining confidentiality and privacy protections.
Data Retention
We retain personal data only for as long as necessary to:
- Provide active services and account management
- Meet legal, accounting, and regulatory requirements
- Resolve disputes and enforce agreements
Once retention periods expire, data is securely deleted or anonymized.
Security of Your Information
We implement industry-standard safeguards, including:
- Encryption of data in transit and at rest
- Role-based access controls
- Regular security audits and vulnerability assessments
- Monitoring systems and incident response mechanisms
- Optional two-factor authentication for sensitive operations
Note: No digital system is entirely secure. Users are responsible for safeguarding their login credentials and devices.
Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Improve app and website performance
- Analyze user behavior and feature usage
- Support analytics and personalized experiences
You may disable cookies through browser settings; however, some features may be limited.
Your Rights
You have the right to:
- Access, update, or delete your personal information
- Withdraw consent where applicable
- Request a copy of your data in a portable format
- Object to marketing or analytics processing
- File a complaint with relevant authorities
To exercise these rights, contact support@townmanage.com.
Children’s Privacy
TownManage Services are not intended for users under 18 years of age. We do not knowingly collect children’s data and will delete it immediately if identified.
Third-Party Integrations
TownManage integrates with third-party platforms such as payment gateways, notification services, and cloud providers. We are not responsible for:
- Errors, outages, or breaches caused by third-party systems
- Their independent privacy practices
Users must review and comply with third-party terms.
International Data Processing
All data is stored and processed within India. By using our Services, you consent to such processing in accordance with Indian laws.
Risk Acknowledgment
By using TownManage, you acknowledge that:
- Services are provided on an “as-is” basis
- We are not liable for data loss due to user negligence or external attacks
- Users should maintain independent backups
User-Generated Content
Users are solely responsible for the accuracy, legality, and ownership of any content uploaded. TownManage does not verify or endorse such content.
Marketing and Communications
With your consent, we may send promotional or informational communications. You may opt out at any time.
Updates to This Privacy Policy
This Privacy Policy may be updated periodically. Any changes will be posted with a revised “Last Updated” date. Continued use of Services implies acceptance of updates.
Contact Information
For questions, concerns, or requests regarding personal data:
TownManage
201-203, Amby Valley Arcade, Opp. Sentosa Heights, Green Road, Utran, Mota Varachha, Surat, Gujarat - 394105
+91 9023248889
